The world’s largest organizations rely on Evident to help them protect their business and brand from third-party risk. Our game-changing technology - which enables the secure exchange of risk data like proof of insurance, identity, business registration, and other information - helps our customers verify that their partners have all of the required credentials to do business.

In today’s new remote-first, ever-changing regulatory environment, our secure, privacy-first enterprise platform, accessible via web portal or API, provides a highly scalable and configurable solution to manage communications, storage, decisioning, and ongoing monitoring of credentials.

Evident is a VC-backed technology startup, headquartered in Atlanta, GA. Learn more at evidentid.com.

Evident ID is hiring an Insurance Certificate Operations Manager to join our Operations Team. This is a hybrid role working from the Atlanta office 3 days a week.

Responsibilities

• Responsible for the quality and efficiency of a team of insurance certificate verification specialists

• Conduct ongoing training for insurance verification specialists

• Create and maintain training and user guide articles on processes and procedures

• Work closely with product and engineering team to improve the insurance verification software and identify opportunities for new features

• Translate insurance requirements into product offerings and recognize gaps

• Be a driving force for product enhancements and efficiencies

• Work with a strong sense of urgency to meet and exceed daily customer and internal escalation inquires

• Participate in various company initiatives and projects as requested

• Build and maintain strong internal relationships with different departments within the company (we are a team!)

• Support the vision and values of the company through role modeling and encouraging desired behaviors (actions speak louder than words)

If you have the following you might be a good fit!

• 2+ years of experience within Commercial Insurance lines of coverage (U.S. commercial lines are a must, any international experience is a plus)

• Product Management or Project Management experience highly encouraged

• Strong understanding on how to read and interpret Certificates of Insurance

• Experience training and coaching a team of operational specialists to be the best and do their best

• Experience working with customers to understand their needs or help address questions or issues

• Experience in insurtech or procurement technology is a plus

• Enjoy working in a collaborative environment

• Open to feedback

• Comfortable conducting analysis and pulling together regular metrics

• Have a can-do attitude even when you may not know the answer but you will figure it out

• Multi-tasker extraordinaire

• Open to change on a regular basis (every day is different!)

• Strong written and verbal communication skills

• Not afraid to ask questions

• Skilled at organizing and prioritizing tasks

We are not looking for:

• Someone to sit on the sidelines

• Likes to work independently

• Enjoys doing the same work everyday

• Closed minded

Why Evident?

• Our team solves a crucial problem with huge business potential together, and we are able to see exactly how our contribution affects customers!

• Competitive pay package, including base pay and stock options

• Full medical, dental, vision benefits and 401K

• Unlimited PTO

• Paid parental leave to support you and your family

• Home internet stipend, virtual events, & more!

• Recently named one of Atlanta's Coolest Companies & 50 on Fire by Atlanta Inno

• Recently named one of the Top 10 Fastest Growing Companies in Atlanta & one of the Best Places to Work in Atlanta by Atlanta Business Chronicle