Role Objective

The team works on keeping map data accurate and updated based on real-world changes. The work includes reviewing issues submitted by map users and testing location results shown in web search and map platforms.

The Mapping City/Country Expert supports transit and mapping data quality by providing local market expertise and improving city and country-level data accuracy.

Responsibilities – City Expert

• Communicate with internal teams and external partners to support project goals

• Create city-level transit data policies based on local market needs and regulations

• Identify user expectations, data gaps, and transit-related issues

• Improve transit data models using local knowledge of transportation systems

• Validate and review updated transit data

• Edit and maintain different types of transit data

• Resolve complex mapping and transit data issues

• Support Program Managers in communication with data providers and partners

• Conduct field research to verify transit information and user issues

• Support outage and alert management for assigned cities

• Manage city-specific data pipelines using internal platforms and basic programming skills

Responsibilities – Country Expert

• Create country-specific guideline documents for operations teams

• Provide local expertise for mapping policies and regional regulations

• Support mapping operations with knowledge of traffic laws, landmarks, and political mapping formats

• Review and troubleshoot mapping and operational issues

• Act as a point of contact for country-specific mapping questions

• Perform quality audits and identify operational errors

• Review imported mapping data before system integration

• Collaborate with internal teams to ensure correct political and regional formats are applied

Requirements

• 1–3 years of relevant experience

• Bachelor’s degree or equivalent experience

• Good communication skills in English and local language

• Tech-savvy with basic programming knowledge (Python, Java, C#, or C++)

• Familiarity with GIS or mapping tools

• Strong knowledge of local transit systems, traffic laws, and landmarks

• Comfortable working in a fast-changing environment

• Strong analytical and problem-solving skills

• Excellent attention to detail