Customer Service Representative

Nashoba Air & BoilerWorks – Littleton, MA
$21–$25/hour | Full-Time | On-Site

Are you the person who can turn a frustrated customer into a happy one? Do you love talking to people, solving problems, and keeping things organized when the phones are busy? We want to meet you!

At Nashoba Air & BoilerWorks, we take care of our customers — and we take care of our people, too. You’ve probably seen our trucks around town, but what you may not know is that we’re a team where hard work is noticed, good people are appreciated, and there’s real opportunity to grow.

We’re looking for a friendly, organized Customer Service Representative who can keep up with a busy home services office and make every customer feel taken care of.

What You’ll Do

• Answer incoming calls and provide an awesome customer experience

• Schedule appointments and help customers get the service they need

• Listen to customer concerns, ask the right questions, and find solutions

• Handle multiple calls and priorities without losing the details

• Follow up with customers as needed

• Help identify opportunities for additional services

• Keep accurate customer information and notes in our system

• Work closely with our dispatchers, technicians, and office team

• Learn our services so you can confidently answer customer questions

• Keep things moving when the phones get busy!

What We’re Looking For

• Great phone presence and customer service skills

• Strong verbal and written communication

• Someone friendly, positive, and professional

• Ability to stay calm with an upset or frustrated customer

• Excellent organization and attention to detail

• Comfortable multitasking in a busy, fast-paced office

• Basic computer skills and the ability to learn new systems quickly

• Dependable, self-motivated, and ready to jump in

Home services, HVAC, plumbing, dispatch, or ServiceTitan experience is a plus!

Schedule

Monday–Friday, 7:30 AM–4:30 PM
Occasional Saturday, 9:00 AM–2:00 PM (approximately once every 1–2 months)

This position is 100% on-site in Littleton, MA. It is not remote or hybrid.

What You’ll Get

• $21–$25/hour

• Medical, dental, and vision insurance

• 401(k) with company match

• Paid time off

• Paid training

• Parental leave

• Referral program

• Professional development and opportunities to grow

If you’re great with people, can handle a busy phone, and want to work somewhere you’re appreciated — come join Nashoba!