Support Engineer
Practice
Customer Service
Posted on Friday, June 2, 2023
Support Engineer
at Practice (view all jobs), Fully Remote
Practice
Practice helps solopreneurs do more, faster. Our software is ambitious in its scope — we’re building a customizable, modern CRM for the business of one. Workflows, payment automation, scheduling, forms, notes, real-time messaging, and more; solopreneurs can run their entire business on Practice.
Role
We are looking for a support engineer who will contribute to the development effort to enhance the way we are delivering on all our services powering the Practice platform.
As a Support Engineer on the team:
You will guide our team's support strategies, vision, and architecture
You will design and build tools for runbook management, issue resolution, monitoring, and metrics
You will work with customers experiences with appealing, intuitive, interactive, and responsive user interfaces
By working together on behalf of our customers and their clients we are building the future of solo entrepreneurship one innovative product, service, and idea at a time. Are you ready to embrace the challenge? Come build the future with us.
You have
2+ years of development or technical support experience
Experience troubleshooting and debugging technical systems
Programming experience with at least one software programming language
Proficiency in at least one modern programming language such as Go, Rust, JavaScript, Python, Java, C++ or C#
Bachelor's Degree or equivalent experience
More Important Details
You’ll be an early employee working directly with a team of repeat founders.
We have an international team, and actively seek to increase our diversity. We welcome applications from those of all persuasions, genders, orientations, races and nationalities to apply.
We work remotely. You can be located anywhere, but at our size today important work conversations tend to happen around ET (America/New_York) working hours.
You will have a lot of autonomy and ability to lead. Great collaborators can largely set their own hours and get things done their own way. We intend to hire a pro, and we want you to own a part of the company and the challenges that come alongside it.
Design and usability are strategically important to us. We work with world class designers, writers, and engineers, and we respect your craft.
We're intensely product-focused. We hope that what we make is beautiful, but we're not building software for its own sake. We're building a system that will improve the lives of millions of people, and assist them in helping and teaching others.
Practice is committed to a diverse and inclusive workforce. Practice is an equal opportunity employer and does not discriminate on the basis of race, ethnicity, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
To apply: email your resume and cover letter to careers@practice.do with the subject being the position you are applying for followed by your name.